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frequently asked questions

getting started

How do I sign up for an on|comms plan?

Simply visit our website, choose your desired service plan under the plans section, and click 'Sign Up'. Follow the instructions to enter your details and complete your registration.

Can I keep my current phone number when I switch to on|comms?

Yes, you can usually keep your existing phone number. Just select the option to 'port-in' your number during the sign-up process and provide us with some details from your current provider.

What devices are compatible with on|comms?

On|comms supports a wide range of GSM-compatible devices. You can check the compatibility of your device on our website or contact customer support for assistance.

Plans & Service

What types of plans does on|comms offer?

We offer a variety of plans ranging from basic to unlimited data plans, all of which include unlimited talk and text. Details are available on our Plans Page.

How do I upgrade or change my plan?

You can change your plan at any time by logging into your account and selecting 'Plan Options', or you can contact customer support for assistance.

Are there any family plans available?

Yes, on|comms offers family plans that allow you to share data and save money. Each line added to a family plan receives a discount.

other features and benefits

What makes OnComms' communication services unique for veterans?

OnComms is the only veteran-owned and operated telecom company, which gives us a unique understanding of the challenges and needs faced by military service members, veterans, and their families. We offer reliable and affordable communication services tailored specifically for the veteran community, ensuring they receive the respect, support, and connectivity they deserve.

How does OnComms support veterans beyond providing telecom services?

Beyond telecom services, OnComms offers a comprehensive suite of features designed to support veterans. This includes organizing and providing easy access to veteran-specific resources and benefits, fostering a sense of community, and addressing social isolation by connecting veterans to a mission and purpose. Our commitment goes beyond connectivity to ensure overall well-being for veterans.

What exclusive benefits do OnComms customers receive?

OnComms customers benefit from exclusive discounts and deals specifically for military personnel and veterans. Additionally, our services include streamlined access to veteran-specific resources and benefits, flexible data plans, and the ability to bring your own device, all while enjoying top-tier customer support from a team that truly understands their needs.

Account Management

How do I view my current bill and usage?

Log into your OnComms account to view detailed billing information and current usage statistics.

Can I set up automatic payments?

Yes, you can enable automatic payments by updating your payment settings in your online account. This ensures your bill is paid on time each month.

What is the process for closing my on|comms account?

If you need to cancel your service, you can do so any time by contacting customer support or through your online account, following the instructions under 'Account Management'.

getting support

How can I contact on|comms customer support?

Our customer support can be reached via phone, email, or live chat directly from our website. Contact details are available on the 'Contact Us' page.

What are the hours of operation for customer support?

Customer support is available 24/7 to assist you with any issues or questions you may have.

How do I report a problem with my device or service?

Problems with your device or service can be reported through your online account or by contacting customer support for immediate assistance.