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Got Questions? We've Got Answers

Frequently Asked Questions

Whether you're new to OnComms or a long-time customer, we know you might have questions. Find quick answers to the most common inquiries, from plan details to support and everything in between. We're here to help you get the most out of our services.

getting started

What is OnComms?

OnComms is a wireless provider that offers services to active-duty military, veterans, and their family members. We provide several tools and services to assist our subscribers during their transition from active duty or continued military benefits.

How do I sign up for an OnComms plan?

Simply visit our website, choose your desired service plan under the plans section, and click 'Sign Up'. Follow the instructions to enter your details and complete your registration.

What network does OnComms use?

We use both the T-Mobile and AT&T networks for coverage.

Can I keep my current phone number when I switch to OnComms

Yes, you can usually keep your existing phone number. Just select the option to 'port-in' your number during the sign-up process and provide us with some details from your current provider.

What devices are compatible with OnComms

OnComms supports a wide range of GSM-compatible devices. You can check the compatibility of your device during the signup process

To find your IMEI . You can find this by dialing *#06# on your phone or by checking the settings under “About Phone.”

You can then enter the IMEI when prompted during signup.

What types of plans does OnComms offer?

We offer a variety of plans ranging from basic to 30GB of data , all of which include unlimited talk and text. Details are available on our Plans Page.

How do I upgrade or change my plan?

You can change your plan at any time by logging into your account and selecting 'Plan', and then 'Change Plan' under your desired option. You can also contact customer support for assistance in making any changes to your plan.

Are there any hidden fees or charges?

All fees and charges are clearly displayed upon enrollment and will be sent via email after you sign up.

Do you offer discounts for veterans or military personnel

We offer discounted services exclusively to military personnel, veterans, their families, and new recruits.

What is the coverage area for OnComms?

You can view our coverage area using this map. OnComms Coverage Map

Note: Upon signing up, our system will automatically confirm whether coverage is available in your area.

Plans & Service

How do I view my current bill and usage?

Log into your OnComms account to view detailed billing information and current usage statistics.

Can I set up automatic payments?

Yes, you can enable automatic payments by updating your payment settings in your online account. This ensures your bill is paid on time each month.

What is the process for closing my OnComms account?

If you need to cancel your service, you can do so any time by contacting customer support or through your online account, following the instructions under 'Account Management'.