Call Us +1-833-ONCOMMS

Help

Find quick answers to the most common inquiries, from plan details to support and everything in between. We're here to help you get the most out of our services.

Getting Started

What is OnComms?

OnComms is the only veteran-owned and operated telecom company dedicated exclusively to serving active military service members, veterans, and their families. This unique focus allows us to understand and address the specific challenges faced by the military community.

We provide reliable and affordable communication services, with all plans offering military discounts, ensuring our customers receive the respect, support, and connectivity they deserve.

Simply visit our website, choose your desired service plan under the plans section, and click 'Sign Up'. Follow the instructions to enter your details and complete your registration.

We use both the T-Mobile and AT&T networks for coverage.

Yes, you can usually keep your existing phone number. Just select the option to 'port-in' your number during the sign-up process and provide us with some details from your current provider.

OnComms supports a wide range of GSM-compatible devices. You can check the compatibility of your device on our website or contact customer support for assistance.

To find your IMEI . You can find this by dialing *#06# on your phone or by checking the settings under “About Phone.”

You can then enter the IMEI when prompted during signup.

Plans & Services

What types of plans does OnComms offer?

We offer a variety of plans ranging from basic to 30GB of data , all of which include unlimited talk and text. Details are available on our Plans Page.

You can change your plan at any time by logging into your account and selecting 'Plan', and then 'Change Plan' under your desired option. You can also contact customer support for assistance in making any changes to your plan.

All fees and charges are clearly displayed upon enrollment and will be sent via email after you sign up.

We offer discounted services exclusively to military personnel, Veterans, their families, and new recruits.

You can view our coverage area using this map. OnComms Coverage Map

Note: Upon signing up, our system will automatically confirm whether coverage is available in your area.

Account Management

How do I view my current bill and usage?

Log into your OnComms account to view detailed billing information and current usage statistics.

Yes, you can enable automatic payments by updating your payment settings in your online account. This ensures your bill is paid on time each month.

If you need to cancel your service, you can do so any time by contacting customer support or through your online account, following the instructions under 'Account Management'.

Getting Support

How can I contact OnComms customer support?

Our customer support can be reached via phone, email, or live chat directly from our website. Contact details are available on the 'Help' page.

Customer support is available Mon-Sat, 9 am - 6 pm ET to assist you with any issues or questions you may have.

Problems with your device or service can be reported through your online account or by contacting customer support for immediate assistance.

Other Features & Benefits

What makes OnComms' communication services great for Veterans?

OnComms is the only Veteran-owned and operated telecom company, which gives us a unique understanding of the challenges and needs faced by military service members, Veterans, and their families. We offer reliable and affordable communication services tailored specifically for the Veteran community, ensuring they receive the respect, support, and connectivity they deserve.

4600 Touchton Road, Suite 1150, Jacksonville, FL 32246

COMPANY

ABOUT US

SERVICE PLANS

CUSTOMER CARE

SUPPORT

FAQS

LEGAL

TERMS OF USE

PRIVACY POLICY

DF APP PRIVACY POLICY

@2024 OnComms. All Rights Reserved.

Scroll to Top